Refund and Return Policy Overview
Our refund and returns policy applies only to items purchased from our online store and does not apply to conveyor systems and all the other manufactured products such as controls software, AGVs, AMRs, robotics, etc.
We will honor a refund or exchange within 30 days from the date of purchase. Please note a restocking fee of 15% of the purchase price will apply. If 30 days have passed since your purchase, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method or a credit to your account if you wish.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@russellconveyor.com and send your item to 125 W Robin Rd, Elkin, NC 28621.
Shipping returns
To return your product, you should mail your product to
Attn: Returns Department
125 W Robin Rd
Elkin, NC 28621.
Customer is responsible for paying shipping costs for returning. Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, please consider a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Need help? Contact us at returns@russellconveyor.com for questions related to refunds and returns.